Customer Care Hours
Mon-Fri 10AM - 6PM EST
We appreciate your business, and understand the hesitation that comes with online shopping. We accept EXCHANGES ONLY ! Excluding swimwear, bodysuits, and leggings for hygienic reasons. You may exchange your merchandise within 7 business days of receipt purchase. Please note that the customer is responsible for return shipping costs. Please make sure that all tags are attached ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.
PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE! Once orders have been placed they are NON REFUNDABLE.
Email to initiate a exchange with your name, date of purchase, address, and the items you are exchanging and someone will get back to you.
To ensure that your package is properly delivered and you receive your shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Material Style DOES NOT hold responsibility for packages that state DELIVERED. Once your order is dropped off to USPS it is no longer our responsibility to track or locate your package. USPS Contact Number 1-800-275-8777